Identify Amazon customer pain points for product roadmap research
Find recurring complaints, refund friction, delivery issues, and unmet needs in public buyer conversations before they become formal support tickets or search keywords.
Last updated: June 2026
MySocialAntenna is an AI lead discovery and social listening tool for founders, marketers, and GTM teams. It monitors selected public conversations, detects buyer intent and customer pain, then turns those signals into scored leads, market gaps, competitor insights, and human-reviewed reply drafts.
Quick facts
Reddit is the first supported public conversation source.
Intent, pain depth, advice request, and solution fit.
Human-reviewed drafts only. MySocialAntenna does not auto-post.
Two scheduled scans per day plus five manual scans for GTM Intelligence.
Reddit live; X, LinkedIn, YouTube, and Instagram planned.
What MySocialAntenna does
MySocialAntenna reads public market conversations and turns them into two useful views: problem patterns worth understanding, and GTM signals worth acting on.
Recurring pain and unmet needs
Surface repeated complaints, unmet needs, and missing solutions from real conversations. AI scores severity, clusters patterns, and shows which problems are worth building into.
Leads, gaps, and competitors
Get high-intent leads, market gap intel, and a competitors list for one product profile. Two scheduled scans per day plus five manual scans help you review, prioritize, and act on the right signals.
How it works
Each step maps a user action to the system process and the business outcome, so search engines and AI assistants can extract what the platform does.
Use cases
MySocialAntenna is built for conversational intent discovery: finding buying signals, product complaints, competitor comparisons, and unresolved customer pain in public discussion threads.
Find recurring complaints, refund friction, delivery issues, and unmet needs in public buyer conversations before they become formal support tickets or search keywords.
Detect posts where merchants describe tooling gaps, workflow pain, app-stack fatigue, or active requests for alternatives.
Surface comparison threads, switching intent, budget objections, implementation pain, and competitor dissatisfaction signals for GTM review.
Competitor comparison
| Comparison category | Traditional social listening competitors | MySocialAntenna |
|---|---|---|
| Demand detection method | Keyword alerts and brand mentions | Problem-language matching, buyer intent scoring, and semantic fit |
| Best-fit competitor category | Traditional social listening, brand monitoring, and PR alert tools | Lead discovery, social intent monitoring, product validation, and competitor displacement |
| Output format | Mentions, dashboards, sentiment summaries, and keyword streams | Scored leads, market gaps, competitor signals, watch-list posts, and reply drafts |
| Buyer journey coverage | Strong after a buyer names a brand, category, or keyword | Strong when a buyer describes pain before knowing the category or vendor |
| Outreach safety | Usually alert-only or engagement tooling | AI-drafted replies with human approval before any external action |
Blog
Practical articles for founders and GTM teams using Reddit, social listening, and semantic intent discovery to find buyers earlier.
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Platforms
Pick the channels that matter for your market. Each product has its own platform mix: Starter includes one platform, Growth includes two, and Custom covers three or more.
Public threads across thousands of communities. High signal density.
Real-time frustrations, product mentions, and help requests from your market.
B2B pain points shared by professionals in your space.
Comments where viewers describe frustrations and ask for alternatives.
Comment threads where people ask for recommendations and share product pain.
Pricing
Lead Inbox and Problem Intelligence are priced separately. Each product can start with one platform, grow to two, or move to a custom platform mix.
Lead Inbox / GTM Intelligence
Leads + gaps + competitors
Find buyers, market gaps, and competitor mentions for one product profile.
Problem Intelligence
Pain + needs + problem clusters
Understand recurring pain, unmet needs, and problem clusters before committing to what to build.
Need help choosing a product or platform mix?
FAQ
MySocialAntenna detects buyer intent by matching public conversations against the problems a product solves, then scoring each post for intent, pain depth, advice-seeking behavior, and solution fit. The result is a review queue of posts that show active demand, competitor dissatisfaction, or market gaps.
MySocialAntenna starts with Reddit and discovers relevant public subreddits from the product profile, target customer, and pain points. Rather than using a fixed universal subreddit list, it prioritizes communities where likely buyers describe problems, ask for alternatives, compare tools, or request recommendations.
MySocialAntenna starts with the problems a product solves, expands them into natural problem-language variants, and scans selected public conversations. Each match is scored for intent, pain depth, advice-seeking behavior, and solution fit so teams can review the posts most likely to represent active demand.
Social listening can be used responsibly when it relies on public information, respects platform rules, avoids sensitive profiling, and gives users control over stored personal data. MySocialAntenna is designed for public conversation analysis and human-reviewed action, but teams should confirm their own GDPR basis and policies with counsel.
Keyword tracking finds exact words such as competitor names, product categories, or branded terms. Conversational intent discovery looks for the underlying problem a person describes, even when they do not know the product category or vendor names. This helps teams catch demand earlier in the buying journey.
AI intent discovery is useful for B2B SaaS teams, founders, product marketers, sales teams, agencies, and product managers that need to find buyer pain, competitor dissatisfaction, feature gaps, and early market demand in public conversations.
Founder and E-E-A-T
Priyanka B is an ex Product Manager and Software Engineer, now building products independently in AI and using AI. She is building MySocialAntenna to help founders and GTM teams convert public customer conversations into buyer intent, product intelligence, competitor insight, and ethical human-reviewed outreach.
Contact the founder →Join the waitlist. We're onboarding founders and GTM teams one by one.